TTerms & Conditions

ORDERS are accepted by Polease Costumiers Ltd. (referred to as ‘P.C.L.’ hereafter) on the specific understanding that customers (referred to as the ‘Hirer’ hereafter) accept these terms and conditions.

PROCEDURES must be put in place to ensure costume is well maintained, well cared for and treated with respect.

DAMAGE CAUSED through any misuse will be charged at the full replacement value. In a dispute with regards to damage, the word and decision of P.C.L. is final.

INSURANCE is the Hirer’s responsibility. This should be sufficient to cover the full replacement value of the items hired.  P.C.L. can advise of the full replacement value, if required. The Hirer is also responsible for the hired items for the hire period (see below) including inward or outward carriage.

ANY INJURY that occurs while wearing costumes hired from P.C.L. is the responsibility of the hirer. Adequate health and safety procedures should be in place. The hirer must indemnify P.C.L. against any accident or damage.

A ‘COSTUME’ is all, or any article of clothing comprising the clothing for a character in any show, play or entertainment.

SAFETY WEAR Any items of costume that represent safety wear e.g.. hard hats, motorcycle helmets, police helmets/riot police helmets etc. etc. are only hired as ‘costume’ and are not intended to be protective wear.

FIT OF COSTUMES. Whilst every effort will be made to supply costumes to fit with the measurements provided, fit can only be guaranteed if a costume has been specifically fitted by P.C.L. technicians. Please take care when measuring your artistes. A refund will not be given for ill-fitting costumes, but in some cases extra items may be provided at no extra charge. This is at the discretion of P.C.L. Fittings can be arranged with P.C.L. and we highly recommend this service particularly for principal and character roles.

THE HIRE DEPOSIT.  A deposit may be required for certain hires. This is at the discretion of P.C.L. In this instance it is 50% of the final hire invoice payed by BACs The Hire deposit will only be refunded when all and every item hired has been returned and checked to verify its state and condition. This also applies to all accessories provided, including but not exclusively gloves, lacings and any hosiery. If credit card details are left, The hirer agrees any reasonable charges can be taken from the credit card in this respect. The 50% deposit will be refunded in the manner it was received. i.e. bank or internet transfer. If a company decides that the costumes are not needed and have paid a deposit, then the deposit in full would be returned up to 4 weeks prior to the hire period. If there is less than four weeks the refund is non-refundable.

RESPONSIBILITY  will not be accepted by P.C.L. for any consequential loss or damage caused by errors, or by delay in delivery, or from any other cause.

FORCE MAJEURE. Every effort will be made to carry out any contract, or order based on a quotation, but the due performance of its subject to variation or cancellation owing to an Act of God, weather, war, strikes or union action, lock outs, fire or any other cause beyond control, or owing to an inability to procure materials or articles except at increased prices due to any of the foregoing causes.

ALTERATIONS. P.C.L. understand that from time to time it may be necessary to carry out some alterations on non fitted costumes. However all alterations may only be minor and temporary e.g. trouser or skirt hems. All alterations must be reversed before hire items are returned to P.C.L. should alterations cause permanent or irreversible damage to hire item, hirers will be charged the full replacement value of the damaged items. Hirers are advised to contact P.C.L. for advice before undertaking any alterations as it may be possible to provide an alternative item.

FULL PAYMENT and settlement of accounts including all deposits, must be made before the costumes are dispatched. Sometimes however this is not always possible due to scheduling, this will be at P.C.L. discretion. In this instance production and contact information will be needed and a purchase order number (PO) must be provided before the costumes can be released.

POLICE COSTUMES. When hiring police costumes it is necessary to be aware of the restrictions and advice from the Police Film Unit. Some guidelines can be provided. A separate terms and conditions page specifically dealing with these costumes will be required to be signed. Please be aware impersonating a police officer is a criminal offence and being in procession of a police baton which is  considered an offensive weapon is also a criminal offence. Personal ID (driving license or passport) will be required and a copy will be needed for our records.

LAUNDRY. While it may be necessary to launder certain elements of costume such as shirts and tights (for example), most items on hire from P.C.L. would require specialist cleaning. If in doubt do NOT wash the items or seek advice from an P.C.L. representative. If there is any permanent damage caused by laundry then the full replacement value of the items will be charged. Laundry lists can be provided.

RETURNS. Costumes must be packed for return as sent i.e. individually wrapped and as specific sets/character with any hangars provided and outer packaging

HIRE PERIOD is by definition the length of time (including transportation to and from,)  that the hirer is in possession of the items. Costing quotations are based on a 7 day/week hire-or part thereof. Weeks 2-5 (each) are at 50% of the first week price. Week 6 and onwards (each) are at 25% of first weeks price. This does not apply to pantomime hires. 100% hire fee is charged per week or part thereof.

FIREPROOFING. P.C.L. cannot guarantee that every costume is fireproofed. Care must be taken when wearing our costumes in this regard. Please contact P.C.L. for advice before attempting to fireproof any costume as this may damage the item.

MEASUREMENT FORMS. This can be provided on request to an e-mail address.

LATE RETURN FEES. If costumes/hired items are not returned by the agreed due return date and time then late fees/additional hire may be applied. Any further reasonable costs that are incurred by P.C.L. may also be charged to the Hirer.

CARRIAGE/COURIER. These fees are chargeable to the Hirer and will be itemised separately on the estimate/final bill. Estimates can be provided to the Hirer. If Hirer should wish to collect/deliver the hired items, then this can be arranged with P.C.L. in advance. Hired items will not be sent loose or just in garment bags. Vehicle size can be recommended by P.C.L. There is also access to a man and van service, quotations and availability can be provided.